Step 4. To return your product, you should mail your product to:
The Supplement Shack
Shop T16, East Village Retail
2A Defries Ave
Zetland, NSW 2017
Step 5. Once received, we will then organise to resend a brand new item/s or the correct item, depending on what the initial problem was.
Step 6. If you decide that you do not want your items resent, we are happy to refund your purchase. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
The buyer is responsible for the cost of return shipping and this is a non-refundable expense. Once your return has been received and inspected, we will send notification by email that we have received your returned item. We will also notify you of the approval or rejection of your return.
We want all customers to be satisfied with their orders, however if you simply don't like the taste of something, give it to a friend who will, as we cannot refund for this reason.